ISO 41018: Development of FM policy is nearing completion
7 December 2023
Kick-off for ISO 41002 Guidance on the development of the FM organisation
In April 2023, ISO/TC 267 resolved to create a new project for a Preliminary Work Item (PWI) for the development of a new standard in FM: ISO 41002, Guidance on the development of the FM organization. This project was assigned to Working Group 4 (WG4), which has started to identify the main concepts, with the objective of aligning on the key message for each concept, for its first project meeting in Delft in November 2023. The plan is to develop the detail of this new standard next year.
Article
7 November 2023
IFMA Podcast for ISO 41000 series
A recent Connected FM podcast by the International Facility Management Association (IFMA) focused on the ISO 41000 series of FM standards: Connected FM: ISO 41000 FM standards
This podcast with ISO/TC 267’s Chair, Duncan Waddell and US Member, Adam Thordarson discusses the intricacies of these FM standards, shedding light on the strategic elements, tactical approaches, and operational delivery to help empower FM professionals to seamlessly align with the demands of their organizations while ensuring their facilities pursue best practices.
International Standards offer practical solutions and support a shared vision for a better world.
For more information and how to get involved, please contact: [email protected]
31 October 2023
Review of ISO 41001:2018 commences
In line with ISO’s systematic review protocols, ISO 41001:2018, our Management Systems Standard (MSS) for Facility Management (FM) is now up for its 5-year review.
Stan Mitchell and Nicholas Burt have recently been appointed as Convenor and Project Lead respectively for ISO/TC 267’s newly formed Working Group 9 (WG9).
The review process will involve looking for input via comment and critique regarding how this leading international FM standard can be improved, making it more relevant and readily understood, to both Demand Organizations and FM Organizations alike. FM professionals are responsible for delivering added-value support to a wide variety of interested parties and core business activities across our built environment.
14 October 2023
World Standards Day 2023 celebrations
ISO envisions a world that is better, fairer, and more sustainable, prioritising the well-being and health of all people. The ISO has made a commitment to support the United Nations’ Sustainable Development Goals (SDGs) by developing and publishing international standards that help organizations implement sustainable practices. International Standards offer practical solutions we can all stand behind. By using international standards, you can become a part of the solution.
04 August 2023
Dutch Ministry of Defence certified to ISO 41001
An interview with Ian van der Pool (IP)
At the ISO/TC 267 Plenary Meeting and CIB W070 Conference in Trondheim, Norway we caught up with Ian van der Pool of the Dutch Ministry of Defence / Support Command / Servicepunt to hear about their ISO 41000 series of FM standards adoption journey.
04 August 2023
ISO/TC 267 Plenary, Advisory / Working Groups and
World FM Day 2023, Trondheim Norway
An update from the ISO/TC 267 Chair
During the week of 8 – 12 May 2023, Standards Norge hosted Technical Committee 267 (ISO/TC 267) at its first ‘face-to-face’ meetings since November 2019. Our time together involved our Plenary Meeting, multiple TC 267 Advisory Group (AG) and Working Group (WG) meetings, participation in the CIB W070 Congress, and the celebration of World FM Day 2023 with the theme of ‘Making a real difference’ all conducted during the same week.
Update
3 May 2023
World FM Day 2023
On the 10th May 2023, members of ISO/TC 267 Facility Management, will be celebrating World FM Day at a Congress held in conjunction with Members of CIB W070 in Trondheim, Norway. The theme for 2023 is FM: Making a Real Difference.
This Congress will be celebrating how FM is Making a Real Difference through the development of ISO Standards focused on FM, coupled with the research and education of FM topics around the world.
The celebration will continue over the week with the TC 267 Plenary, Working and Advisory Group meetings as well as the CIB W070 conference. This is the first ‘face-to-face’ Plenary in over 3 years and registrations are strong. We will also be welcoming virtual attendees as well.
As ISO/TC 267 Chair, I would like to celebrate and recognize two specific outcomes in FM.
Firstly, join me in celebrating the FM professionals, practitioners and industry for their incredible efforts to ‘Making a Real Difference’ in supporting all people and their interfaces and utilization of our built environment worldwide. Whether your built environment is where you work or live or participate in life in general, there is always an FM’er who is silently ensuring the best possible outcomes.
Secondly, I also celebrate the ISO FM experts of TC 267 who devote their time, skill and experience to ensure that the best definitions and frameworks of FM practice for people and their interface with the built environment. The ISO/TC 267 successful endeavors have been, and continue, through the ongoing development of the FM Standards and Technical Reports available providing guidance for the wide range of FM skills required for the professional management that defines the world of FM today.
I encourage everyone involved in FM to celebrate the real differences that your team are making for the people who rely on you and the FM functions you support and deliver.
FM: Making a Real Difference
Duncan Waddell
ISO/TC 267 Chair
10 April 2023
Roadmap to the future for FM
ISO/TC 267 focuses on providing FM professionals with practical guidance and methodologies to enhance the value that they can deliver to the organizations they serve. To date, the group has delivered seven (7) documents and has five (5) more under development. To learn more about ISO/TC 267’s current body of work, both published and in progress, [click here].
Roadmap to the Future for FM Update
26 March 2023
New Standard launched:
ISO 41015:2023 Facility management — Influencing organizational behaviors for improved facility outcomes
ISO 41015 has been released as a welcome addition to the ISO 41000 series of facility management (FM) standards, and is available at: ISO 41015:2023 Facility Management — Influencing organizational behaviors for improved facility outcomes.
This project has been the result of several years of work by experts from across the globe, designed to address the needs of the Demand Organization and the desires of the facility occupants. The standard is written in a continuous improvement format and provides a recommended process to set goals for the FM organization to serve stakeholders, develop an action plan that will meet the goals, and then to measure the results of the action plan versus user responses. A facility improvement plan can then be developed in response to the inputs received, and the process to begin again.
A standard of this kind which seeks to align the benefits and opportunities that innovative FM offers the Demand Organization in a transparent and demonstrable way, has been long overdue. Through ISO 41001:2018 as the FM management system standard and its supporting FM standards on vocabulary, agreements, and developing strategy and policy etc. ISO 41015 brings the practice of FM ever closer to the core business. In this way ISO 41015 not only serves to improve productivity and quality outcomes for end users but also to promote the FM profession.
Thank you to Working Group 5 (WG5) for their efforts in delivering this important FM standard.
Ted Weidner (USA)
ISO/TC 267 WG5 Convenor
22 December 2022
Vale: Casey Martin (USA)
It is with a heavy heart that we acknowledge the passing of Casey Martin late in December. Casey had been bravely fighting ovarian cancer, but complications prevailed. As a veteran member of the U.S. mirror committee for ISO/TC 267 where she served as co-chair for the past 5 years, Casey was very active in all aspects of TC 267, including serving as the Convenor for Working Group 1 – Concepts and Context.
Casey's contribution will be sorely missed as a leader and acknowledged expert. Casey approached everything with her bright personality and smile. Her valued comments were always honest, open and frank with the aim being positive output for TC 267 members and the wider FM world.
Our thoughts are with her partner Bob.
Rest in peace.
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25 November 2022
BSI Standards Makers Awards
BSI has recognized the contribution to FM Standards in the BSI Award category of: Representing the UK.
Brian Atkin has been an indispensable member of FMW/1 Facilities Management whilst also serving as a proactive and valued contributor to the corresponding European and international committees, CEN/TC 348 and ISO/TC 267. Brian’s extensive subject matter and standards knowledge has been invaluable to standardization in this field and earned him recognition as an expert. ISO/TC 267 thanks Brian for his commitment.
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10 November 2022
WG6 & WG8 meetings in Nashville, USA
Following nearly three (3) years of virtual interactions, two (2) of ISO/TC267’s Facility Management (FM) Working Groups (WG 6 and WG 8) have met in person in Nashville, Tennessee, on 26 and 27 September to discuss progress on current work items of the ISO 41000 series of FM standards.
In the meetings took place in a hybrid format, with WG8 recording 14 experts over two days representing Australia, Brazil, Canada, the Netherlands, Panama and the USA.
ISO/TC 267 WG 6, Digital, Data and Technology is responsible for developing standards publications to provide guidance for Facility Managers on how to optimize workflows, equipment, systems, frameworks, data and facilities utilizing new technologies and digital tools and data to enable the achievement of improved outcomes and achievement of FM strategies.
During the meeting, WG 6 shared important progress on ISO/TR 41016 Facility Management: a digital technology framework. This document will build technology literacy for Facility Managers and provide information for developing an FM technology strategy as part of the overall strategy to support the core business. It is anticipated that this important Technical Report will be published December 2022
ISO/TC 267 WG 8, Performance Measurement and Improvement, is responsible for developing and writing documents and standards that provide strategic, operational and tactical performance requirements to influence positive outcomes for the integration of people, places and processes, as well as include requirements and/or guidance to measure, monitor and improve FM performance management.
During the meeting of WG 8, the team shared a vision of the current practices in performance measurement that will serve as the starting point for the development of ISO/PWI 41030 Facility management – Performance Measurement and Management. The team also discussed next steps necessary for the production of this document.
There was great interaction and an exchange of ideas from both these working groups. These efforts are valuable contributions to the development of guidance documents for the international FM community.
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13 October 2022
World Standards Day 2022:
‘Shared Vision for a Better World’Standards are built on collaboration and consensus. Standards are a testament to the power of cooperation and the belief that we a stronger than the sum of our parts.
ISO/TC 267 Facility Management (FM) is of the belief that through our continued work to develop, review, and publish FM standards that we embrace this shared vision encompassing people and the built environment.
We have identified that the ISO 41000 series currently align with 14 of the 17 United Nations’ Sustainable Development Goals (SDGs). We are very proud to support people and organizations that wish to contribute to a better world through the adoption of standards.
ISO/TC 267 team’s work on FM standards in support of managing the built environment and associated processes, empowers demand organizations and their people with real-world solutions to face our sustainability challenges head-on.
Duncan Waddell
ISO/TC 267 Chair -
20 July 2022
ISO 41018:2022 Facility management — Development of a facility management policy released
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3 October 2022
ISO/TC 267 Celebrating 10-years!
Our Beginnings
In 2011, a small group of FM professionals under the leadership of Stan Mitchell, ISO/TC 267’s founding chairman, formulated a proposal to the International Standards Organisation (ISO) to establish a formal committee to create international standards for Facilities Management (FM). In doing so we needed to overcome several hurdles:
1) ISO’s apparent lack of recognition of FM.
2) The belief that FM’s functions were already covered by ISO 55000 Asset Management.
3) The recruitment of a sufficient number of National Standards Bodies (NSBs) to support our proposal.These hurdles were overcome and international FM standards initiative was made possible due to the existence of multiple FM membership bodies worldwide, EuroFM and Global FM, plus the previous work of the Australian Government’s FM Action Agenda (2004-08), and the European FM standards committee CEN/TC348’s EN15221-1 to -7 (2006-12).
Following two (2) detailed business cases, and the support of 17 NSBs, ISO/TC 267 was established by February 2012. Our first plenary meeting was held in Berlin in November 2012, and was attended by 26 delegates from nine (9) countries.
Our Progress
During the intervening years, much work has been done to expand ISO/TC 267, encouraging NSBs to establish Mirror Committees to enable like-minded individuals to contribute to the international FM standards initiative.
We formulated business plans, an organisational structure and formed Working Groups in order to develop, and to date, publish six (6) FM standards / technical reports plus a conformality assessment guide:
- ISO 41001:2018 Facility management – Management systems – Requirements with guidance for use
- ISO 41011:2017 Facility management – Vocabulary
- ISO 41012:2017 Facility management – Guidance on strategic sourcing and the development of agreements
- ISO/TR 41013:2017 Facility management – Scope, key concepts and benefits
- ISO 41014:2020 Facility management – Development of a facility management strategy
- ISO 41018:2022 – Facility management – Development of a facility management strategy
- ISO/IEC 17021-11:2018 Conformity assessment – Requirements for bodies providing audit and certification of management systems – Part 11: Competence requirements for auditing and certification of facility management (FM) management systems
Advisory Groups were also formed to form the purposes of:
- AG1 – Roadmap to propose and coordinate new work item proposals
- AG2 – Communications to promote awareness and adoption of the ISO 41000 series
Many of these publications have been progressively translated, covering nine (9) languages so far. Our flagship Management System Standard ISO 41001 along with its associated conformity assessment guide that enables organizations to achieve certification of their FM systems was published in 2018. ISO 41001 will shortly be reviewed following its 5-year anniversary.
ISO/TC 267 during this time has pursued multiple activities including the formation of Task Groups to investigate specific issues, such as the alignment of the ISO 41000 series with the United Nations’ Sustainability Development Goals (SDGs).
We have also held 15 plenary meetings, hosted by 12 countries across most continents to build broader international participation and cooperation. During 2020-22 all meetings have been virtual due to COVID-19 restrictions. Currently, 51 countries are involved in ISO/TC 267:
BLUE = Participating Members, ORANGE = Observing Members
10-years on, Today and beyond
We have covered a lot of ground in the past 10-years, and now with the current ISO/TC 267 Chair, Duncan Waddell, have a solid plan for the future.
Today we have a further seven (7) publications under development (or revision) across our six (6) active Working Groups (WG) include:
- WG 1, Concepts and Context
- WG 4, Strategy and Policy
- WG 5, Human Experience
- WG 6, Digital, Data and Technology
- WG 7, Emergency Management
- WG 8, Performance Measurement and Improvement
AG1 have a roadmap for the future with new proposals under consideration as part a pipeline of potential new standards.
AG2 have a dynamic communications strategy that includes for a website, a social media presence, a You-Tube account, promotional videos, information materials, industry presentations and much more.
Over next planned in-person plenary meeting is schedule for May 2023 in Trondheim, Norway.
However, perhaps the most rewarding aspect of involvement in ISO/TC 267 over the past decade has been the way the international FM community has rallied around the ISO 41000 series. This community is not only about the pursuit of excellence in FM, but is the basis of true colleagues and friendships that transcend the global challenges we face.
For FM standards are a journey, not a destination, for those like-minded individuals who participate directly within ISO/TC 267 there is value in the process. The return on the investment of this enormous volunteer effort is the demonstration of FM’s role as the foremost contributor to a more sustainable, productive and liveable Built Environment for all worldwide.
We look forward to the next 10-years!
Stephen Ballesty (AU)
ISO/TC 267 AG2 Convenor
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série ISO 41000: Brasil completa o trabalho de tradução para o português
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Farewelling Bernd Borchert upon his ISO retirement
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World Standards Day is being celebrated on 14 October
focusing on the theme of “Standards for SDGs”
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World FM Day 2021 is being celebrated on 12 May.
This year’s theme is: Celebrating FM – Standing Tall beyond the Pandemic
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"The ISO 41000 series of FM standards provides a common language and framework for FM worldwide. This work is crucial as adopting the ISO 41000 series will better prepare organizations for the uncertainties of our challenging times." Stan Mitchell, Chairman, ISO/TC 267 Facility Management
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Facilities Management (FM) through the ISO 41000 series recognizes the importance of standards in the pursuit of improving the quality of life of people and the productivity of the core business activities. FM is uniquely placed as the integrator of people, place, processes and technology across our Built Environment.
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ISO 41014 for the development of a facility management strategy has been published and is now available on the ISO website
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Do you have a quick question on the suite of Facility Management (FM) standards? Or, do you need some further information about applying the FM standards to your organization?
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In January 2021, our ISO/TC 267 technical committee, responsible for developing the ISO 41000 series of Facility Management (FM) standards, will welcome Duncan Waddell as our new Chairman.
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4th June 2020 saw the 12th Plenary meeting of ISO TC 267 Facility Management taking place virtually due to the global pandemic covid-19 restricting the ability of the delegates meeting face to face.
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ISO/TC 267 continues to make great strides with the ISO 41000 international facility management (FM) standards despite the COVID-19 global pandemic.
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From early days of the establishment of the Special Study Commission CEE-267 Facility Management by ABNT(*) as an ISO Technical Committee ISO/TC 267 Facility Management mirror in Brasil, and ABRAFAC the Brazilian FM Association, were very supportive both in terms of participating in the development of the ISO 41000 series as well as promoting a greater understanding of FM in country.
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Many standards focus on developing processes and procedures to produce outcomes such as increased operational performance, cost savings, or reduced waste. In contrast, the new ISO 41015 focuses more on how to adjust outputs that influence users within the facility to produce these positive outcomes.
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To celebrate World FM Day, this year ISO TC 267 will be posting daily updates from 11 May to 15 May, covering the tremendous progress made within the committee. This year's World FM Day theme is Celebrating our environment.
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The members of ISO/TC 267, and working group 4 (WG 4) in particular, will be celebrating a successful DIS ballot for the proposed standard, ISO 41014 Facility management - Development of facility management strategy, at the upcoming virtual plenary meeting on 4 June.
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Facilities Management (FM) is uniquely placed as the integrator of people, place, and processes across our Built Environment. FM aligns the facility capability and functionality with a demand organization’s mission and resources. This requires FM professionals to be innovative and respond to the ever-changing requirements.
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During the workshops held from 19 to 20 November 2019, in St. Petersburg, Russia, ISO/TC267/WG4 met to resolve 362 comments we have received from our standards community. Various preparatory meetings were held, and over these two days, the document was tested and matured, in large part due to the significant contribution from our National Standards Bodies (NSBs).
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Four New Country Members!
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Work continues to progress on the standard, ISO 41014/CD, Facility management -- Development of facility management strategy, with a registered Committee Draft.
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We are pleased to provide feedback after the Dublin workshops held from 10 to 11 June 2019 to the effect that we are working towards registering a Committee Draft by 1 July 2019.
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In celebration of World FM Day, members of ISO/TC267, Facility Management are preparing for the 10th plenary meeting in Dublin, Ireland.
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We are pleased to announce that the second Working Draft was concluded following the London workshop from 2 to 3 April 2019.
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On 18 April 2019, the ISO/TC267 Roadmap advisory group launched the Facility Management Technology Task Group (FMTTG) within the ISO FM-community with the goal of exploring the many perspectives of 'tech' in relation to FM. From BIM, FMIS, sensing, data, AI and robotics all the way to Smart Cities, we will consider it all.
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ISO/IEC TS 17021-11:2018 Conformity assessment -- Requirements for bodies providing audit and certification of management systems -- Part 11: Competence requirements for auditing a and certification of facility management (FM) management systems
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Good progress was by the members of ISO/TC 267 during the meeting on 8 November 2018 in Las Vegas, NV, U.S.A., to advance the development of FM standards and the professional discipline worldwide.
10 April 2023
Roadmap to the future for FM
ISO/TC 267 focuses on providing FM professionals with practical guidance and methodologies to enhance the value that they can deliver to the organizations they serve. To date, the group has delivered seven (7) documents and has five (5) more under development. To learn more about ISO/TC 267’s current body of work, both published and in progress, [click here].
Movement made for ISO adoption as an Australian Standard
04 September 2017
The FMA will be submitting a proposal to identically adopt the first two published international standards in facilities management (ISO 41011 and ISO 41012) as Australian Standards. This move will mean the standards will now go through the formal consultation process with industry stakeholders prior to being endorsed as an Australian Standard. Read more
IFMA celebrates publication of two new ISO standards for FM
04 April 2017
IFMA joins facility management (FM) advocates around the world in celebrating the publication of two new International Organization for Standardization (ISO) standards impacting the industry. Read more
New ISO Standard in development to facilitate facilities management
21 September 2016
Today’s facilities managers face unprecedented challenges trying to keep up with competing priorities, evolving technology and the drive for corporate social responsibility. In this rapidly evolving world of facilities management, a new ISO management system standard will be more than welcome. Read more
Keep in-touch
Related links
ISO Press Release - ISO 41001, Facility management - Management systems - Requirements with guidance for use