What is Facility Management  / Facilities Management / FM?

FM has been defined as an "organizational function which integrates people, place, and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business." [Source ISO 41011]

FM is a strategic, professional discipline that provides optimum performance of support services to all types and sizes of demand organizations. The impact of a properly implemented strategic FM program goes beyond operations and maintenance. It can influence employee engagement and retention, support the demand organization's mission-critical assets, and minimize organizational risks.

FM standards provide specific guidance for individual teams and organizations to demonstrate a commitment to quality and continuous improvement through a robust, systems approach to managing the support services needs and built environment of the demand organization. It is incumbent on facility managers worldwide to utilize the ISO 41000 family of standards in their organizations and promote a common language and approach for FM strategy and practices. 

Who we are:

Currently, we are representatives drawn from 51 countries who have been actively progressing the international FM standards initiative since 2012. We have produced multiple publications, and continue to develop documents, within the ISO 41000 series focused on being the foremost contributor to a more productive, sustainable, and liveable Built Environment, ultimately achieving an improved Quality of Life for all.

Last pre-COVID-19 in person ISO/TC 267 Plenary Meeting, St. Petersburg, Russia, November 2019

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Want to get involved?

ISO standards are developed by people that support innovation and provide solutions to global challenges – this could be you.

ISO standards are delivered by Working Groups of experts from all over the world using a consensus-based approach. These Working Groups are part of a larger group called a Technical Committee, which comprises representatives from the ISO’s national members.

Should you wish to participate, please contact your National Standards Body.


Published Standards:

ISO 41011:2017 Facility management – Vocabulary

ISO 41012:2017 Facility management – Guidance on strategic sourcing and the development of agreements

ISO/TR 41013:2017 Facility management – Scope, key concepts and benefits

ISO 41001:2018 Facility management – Management systems – Requirements with guidance for use

ISO/IEC 17021-11:2018 Competence requirements certification of Facility MS

ISO 41014:2020 Facility management – Development of a facility management strategy

ISO 41018:2022 Facility management — Development of a facility management policy


Related ISO pages

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