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The next ISO/ TC312 meeting will take place in Bridgetown, Barbados, between 10 and 13 February 2025.
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The 11th ISO/ TC312 meeting took place between 26 and 29 February 2024 in Beijing, China
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“Service excellence has been introduced not only in Germany but also in many organizations around the world (ISO/TC 312 Chair Interview)”
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The 10th ISO/ TC312 meeting took place in Larnaca, Cyprus
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Training Course: The Service Excellence Model according to ISO 23592: 2021 Service excellence — Principles and model, and its implementation
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World-Class Approaches to Managing Excellent Services
Edited by Prof. Dr. Matthias Gouthier -
Essential insights into service excellence as a crucial business success factor
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ISO Trend Report 2022 – The rise of service excellence
This report is the output of the first phase of the Standardization Foresight Framework on environmental scanning. It is designed to support the ISO community in navigating global trends as they work towards achieving the goals and priorities of the ISO Strategy 2030. -
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Prof. Matthias Gouthier's post on Linkedin
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Prof. Matthias Gouthier's Linkedin post on Service Excellence - Principles and Model
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Prof. Matthias Gouthier'r presentation on Service Excellence during the 3rd meeting of the Service Standardization Forum (SSF).
Previous Committee meetings:
13th ISO/TC 312 meeting in Berlin, Germany, February 2026
12th ISO/TC 312 meeting in Bridgetown, Barbados, February 2025
11th ISO/TC 312 meeting in Beijing, China, February 2024
10th ISO/TC 312 meeting in Larnaca, Cyprus, May 2023
9th ISO/TC 312 Virtual meeting, October 2022
8th ISO/TC 312 Virtual meeting, May 2022
7th ISO/TC 312 Virtual meeting, September 2021
6th ISO/TC 312 Virtual meeting, January 2021
5th ISO/TC 312 Virtual meeting, May 2020
4th ISO/TC 312 meeting in Essen, Germany, February 2020
3rd ISO/TC 312 meeting in Tokyo, Japan, October 2019
2nd ISO/TC 312 meeting in London, UK, May 2019
1st ISO/TC 312 meeting in Berlin, Germany, November 2018