Training Course: The Service Excellence Model according to ISO 23592: 2021 Service excellence — Principles and model, and its implementation
News and updates
World-Class Approaches to Managing Excellent Services
Edited by Prof. Dr. Matthias Gouthier
Essential insights into service excellence as a crucial business success factor
ISO Trend Report 2022 – The rise of service excellence
This report is the output of the first phase of the Standardization Foresight Framework on environmental scanning. It is designed to support the ISO community in navigating global trends as they work towards achieving the goals and priorities of the ISO Strategy 2030.
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