Selected Service Excellence Case Studies
Video presentation 4th CQC
This concise video presentation was recorded for the 4th China Quality Conference (CQC). It offers significant insights into the topic of Service Excellence. To do so, the presentation is divided into the following three parts:
1.) Initial Point: Relevance of Service Excellence
2.) Status quo: ISO 23592:2021 Service Excellence
3.) Outlook: New Work Items of ISO/TC 312
Video presentation at the China Forum on Standardization of Trade in Services (CFSTS)
Prof. Tsuru, the convenor of ISO/TC 312/WG 2 (Design of excellent services) presented ISO/TS 24082 at the China Forum on Standardization of Trade in Services (CFSTS) in September 5th,2021. ISO/TS 24082 offers guidance on designing excellent service to achieve outstanding customer experiences. She spoke about the key contents of ISO/TS 24082, benefits of excellent service in this video.