Selected Service Excellence Case Studies 

The TeamBank Case Study

Video presentation 4th CQC

This concise video presentation was recorded for the 4th China Quality Conference (CQC). It offers significant insights into the topic of Service Excellence. To do so, the presentation is divided into the following three parts:

1.) Initial Point: Relevance of Service Excellence

2.) Status quo: ISO 23592:2021 Service Excellence

3.) Outlook: New Work Items of ISO/TC 312

 

Video of presentation at 4th CQC
Click image to play the video

 

 

 

 

 

Video presentation at the China Forum on Standardization of Trade in Services (CFSTS)

Prof. Tsuru, the convenor of ISO/TC 312/WG 2 (Design of excellent services)  presented  ISO/TS 24082  at the China Forum on Standardization of Trade in Services (CFSTS) in September 5th,2021. ISO/TS 24082  offers guidance on designing excellent service to achieve outstanding customer experiences. She spoke about the key contents of ISO/TS 24082, benefits of excellent service in this video.