Service excellence cannot simply be prescribed to a company. It is like a plant that needs to be nurtured and cared for, that needs time to grow and that only matures with the right tools and proper care. In other words, the idea of service excellence must become part of a company’s DNA to have a lasting effect. This article uses the example of TeamBank AG to illuminate such a path. It provides concrete examples of both the theoretical approach and the impact of service excellence.
Selected Service Excellence Case Studies——Case_Study_TeamBank
