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Prof. Dr Matthias Gouthier - ​​​​Chairperson of TC312, Convener and Project Leader of WG1 and TG2 - Business Plan
Prof. Dr Matthias Gouthier - ​​​​Chairperson of TC312, Convener and Project Leader of WG1 and TG2 - Business Plan
Professor of Marketing and Digital services, Director of the Center for Service Excellence and Academic Director of the Service Excellence Academy
University of Koblenz
Pelin Düzyurt
Pelin Düzyurt
Project Manager
DIN - service, civil security, plant technology (DSA)

The Secretariat of ISO/TC 312 is provided by Deutsches Institut für Normung (DIN).

Prof. Dr Satoko Tsuru, Convener of WG2
Prof. Dr Satoko Tsuru, Convener of WG2
Project Professor, Presidential Endowed Chair "Service Excellence Social System Engineering focused on Quality and Health”, The University of Tokyo
JISC
Dr. Tatsunori Hara Dr. in Eng, WG2 Project Leader
Dr. Tatsunori Hara Dr. in Eng, WG2 Project Leader
Associate Professor, School of Engineering / Presidential Endowed Chair "Service Excellence Social System Engineering focused on Quality and Health”, The University of Tokyo
JISC
Dr. Juaner Zheng, Convener and Project Leader of WG5 Digital service excellence and TG1 - Communication
Dr. Juaner Zheng, Convener and Project Leader of WG5 Digital service excellence and TG1 - Communication
Research Fellow, Vice director of Division of Service Standardization, Chinese National Institute of Standardization
SAC
George Ioannou, Convener and Project Leader of WG4
George Ioannou, Convener and Project Leader of WG4
Strategy, Sustainability, Quality and Process Improvement Expert
CYS - Cyprus Standardisation Organisation
Smyrnis 50A