Today, we successfully had the kick-off session of the 7th meeting of our ISO/TC 312 committee responsible for the development of international standards on service excellence. After the first two international standards on Service Excellence, #iso23592 „Service excellence – Principles and model“ and ISO/TS 24082 “Service excellence — Designing excellent service to achieve outstanding customer experiences”, were successfully published, the attention of our committee is now on developing further standards supporting a successful establishment of a service excellence approach in service organizations.
Tomorrow, we will discuss the collected list of comments handed in by our participating members helping to refine our document, the ISO/WD TS 23686 ”Service excellence - Measuring service excellence performance“. This document provides a set of approaches that can be used to measure service excellence performance, particularly those factors with the greatest impact on improving outstanding customer experiences and customer delight 😍.