Another example is Germany's One service. They provide consulting services for medical devices, etc. What sets them apart is their focus on the staff providing the service. They are the heart of your business, and if your customers are satisfied with their work, they will buy from you a second time or renew your contract.
We trained them in an efficient and easy way so that they understand “Customer Delight” and why it is necessary. What we did was use digital content up to three minutes in length to explain things like “What is service excellence?” “What is the difference between customer satisfaction and customer delight?” “What kind of customers exist?” ” and “how to best serve them.” While this is just a starting point for understanding service excellence, we have created an online training tool that all employees can learn from. Although examples of service excellence initiatives are often those of large international companies, this is a study that shows how to achieve service excellence while motivating employees. This is a good example to understand how to reach.