Experience management and XLA are getting more exposure nowadays, but you should first consider why it is a good idea for service providers to consider using experience management. Or, from the opposite perspective, are there reasons why a service provider should not be using experience management?
Wondering how to audit the Asset Management requirement in ISO/IEC 20000-1? Read on!!!
Having trouble auditing the Knowledge requirement in ISO/IEC 20000-1? Read on!
How do sustainable service management practices act as a catalyst for economic growth?
Service management plan template: content and guidance
ISO/IEC 20000‐1:2018, clause 6.3, requires that a service management (SM) plan is produced.
In the race against climate change, reducing carbon emissions is more critical than ever.
As organizations worldwide commit to ambitious net-zero goals, innovative strategies are emerging to tackle this challenge head-on. From harnessing renewable energy and optimizing supply chains to implementing advanced technologies, businesses are finding ways to meet regulatory demands and drive sustainable growth.
Discover how companies like Orange are leading the charge with actionable plans and how effective service management can be the key to achieving a greener future.
In this article, Lynda Cooper of the UK breaks down the ISO Survey of Accredited Certifications, an annual survey of the number of certificates ranking the most popular ISO management system standards worldwide - with ISO/IEC 20000-1 retaining 8th position.
Why it matters!
The low carbon economy is the biggest change in business since the industrial revolution, and there are no other sectors as affected by this transformation more than IT services
...Based on the Information Systems Operations Outsourcing Pricing Model
Here we have a great paper, discsussing how sustainability is not just about energy efficiency.
Thank you to committee member Heesun Kim for guiding us in how various cost models can make a difference in sustainable operations.
Looking for the customer in the requirements of ISO/IEC 20000-1? Look no further! Read on!!!
Looking for success stories? These organizations have utilized ISO/IEC 20000-1 and their service management system to address their challenges and drive continual improvement.
The 2024 Climate Action Amendment has been applied to the ISO Management System Standards (MSSs) to reflect ISO’s Climate Action commitments. This is a result of the London Declaration by the ISO General Assembly in 2021 on a commitment to achieve the climate agenda by 2050.
This declaration works along with other initiatives like UN Sustainable Development Goals (SDGs) and Paris Agreement to reduce climate impact.
To learn more, please read on using this Impact of climate action amendment 2024 on ISO_IEC 20000
ISO/IEC 20000-1 is the international standard for service management. The standard contains 216 requirements that serve as a baseline to which an organization’s Service Management System (SMS) should conform to be able to provision services in an effective manner
The UK continues to see a quarter-century IT issue impacting its national Post Office dominate our headlines.
A recent industry keynote highlighted how we, no matter our location or role in the IT and Service Management industry, should pay attention to this international news item and address its fallout in our work standards.
During a recent micro meeting, a panel formed of committee members discussed the skills gap affecting various industries due to the rapidly evolving technological landscape. This issue is of particular concern within Information Technology, and Service Management.
This article aims to follow up on some actions taken since the discussion. We want to thank Georgina Otubela, a panellist and brand-new committee member, for her valuable contribution.
A comparison between ISO/IEC 20000 and IT4IT. This paper is being updated and currently unavailable. Check back in the near future!
Are project managers and service managers enemies or close friends?
Do service managers need a level of ability in project management techniques? Do project managers need to understand service management?
Saturday 14th October 2023 marks 'Worlds Standards Day', and to mark this occasion, we are delighted to publish this paper from Dolf van der Haven that answers a question we are often asked.
"Can I get an ISO/IEC 20000-1 Certification with Exclusions?"
War Stories: Real-world examples of ISO / IEC 20000-1 in action
In this document, our committee member Igor Saglier (Head of Technologies Profiling - Orange (France) discusses the management of cloud-based services with ISO/IEC 20000-1.
Effective IT service management is pivotal to success across industries in today's competitive business landscape.
As businesses strive for high-quality, reliable services and enhanced customer experiences, they turn to frameworks for optimising service practices.
This paper presents a comparative analysis of ISO/IEC 2000-1:2018 and CMMI. Read on for more.
One question we are often asked is:
"Can we automate the Service Management System whilst respecting ISO standards"?
Our committee member and Service Management expert, Dolf van der Haven, delivers fantastic answers to this question in the enclosed article.
One global concern today is declining climate conditions. While there are various defined goals for the year 2030 and even extending to 2050 - what can be done now, yes, NOW?
Ever since the service management frameworks were introduced, we have learned about SLA, the Service Level Agreement, as the bridge between those who purchase and use services and those who provide them.
Read more within this article...
How do AI and a service management system (SMS) work together? Read the article from Dolf van der Haven to see how the SMS manages this disruptive technology.
Infographic for ISO/IEC 20000-5
Why should service management be taught in the university undergraduate programs?
Over the past few years, we have heard the terms ‘innovation’, ‘information technology’ and ‘service’, but what few know is that the three terms are linked together. See how they interact in the full article.
Two popular service management methodologies combine to deliver quality for customers.
Canada has more than eight hundred (800) companies working in various aspects of the artificial intelligence (AI) fields.
JIPDEC has supplied some resources for Japanese users.
