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What do we do?

We develop standards, tools, frameworks, best practices and related documents for IT Service Management and IT Governance.

 

The current digital age combined with shifting political and economic power has produced a steady stream of innovative technologies and unpredictable ways of conducting business. Business operations are conducted in a data rich environment via a complex system of service provision. The governance and management of these arrangements is critical for success, survival and competitive advantage.

Our standards provide governance and management guidance to businesses of all sizes on how to benefit from rapid technological advances and live up to the changing expectations of people in the digital world.

 

Committees of SC 40

The ISO/IEC JTC 1/SC 40 committees develop the standards, guidance, tools, and best practices to support governance of IT, governance of data, IT service management, and IT enabled services – business:

Work Group 1 – Governance of Information Technology (WG1) (WG 1 information)

Work Group 2 - Service management – Information technology (WG2) (WG2 information)

Work Group 3 – IT-enabled services / Business process outsourcing (ITES-BPO) (WG3) (WG 3 information)

In the area of governance, the ISO/IEC 38500 series is internationally recognized as good practice by regulators, auditors, and is of great value to governing bodies ensuring effective governance of the use of IT, data and digital capabilities as a crucial part of the overall governance of the organization.

The ISO/IEC 20000 series of products define and support IT service management. ISO/IEC 20000-1 is widely adopted by organizations of all types and sizes and is one of the most successful service-oriented Management System Standards (MSS). The series is continually evolving to meet the ever-changing service strategies, needs, and demands of both service provider and the consumer.

The ISO/IEC 30105 series provide overarching guidance and requirements for all aspects of ITES-BPO industry. It defines good practices from the view of ITES-BPO service provider, determines process capability and organizational maturity level for process improvement. Alignment to the standards can improve consistency, delivery quality and predictability in ITES-BPO service delivery.

These standards work together in a powerful synergy that increases operational efficiency and effectiveness and strengthens your organization's strategic alignment. By integrating effective governance of the use of IT, data and digital capabilities with robust service management and business-aligned outsourcing processes, you enable your organization to meet today's challenges while preparing for future opportunities. This holistic approach allows the use of IT and digital capabilities to work together seamlessly, drive innovation and deliver sustainable value throughout the organization.