What do we do?

We develop standards, tools, frameworks, best practices and related documents for IT Service Management and IT Governance.


The current digital age combined with shifting political and economic power has produced a steady stream of innovative technologies and unpredictable ways of conducting business. Business operations are conducted in a data rich environment via a complex system of service provision. The governance and management of these arrangements is critical for success, survival and competitive advantage.

Our standards provide governance and management guidance to businesses of all sizes on how to benefit from rapid technological advances and live up to the changing expectations of people in the digital world.




Which areas are the focus of our work?


Implemented well, board level governance of information technology is a critical subset of good organisational governance and our 38500 series is recognised as better practice by regulators, auditors, policy makers and consultants across the world.

Service Management:
At the management level ISO/IEC 20000 is one of the most successful Management System Standards (MSS), used internationally for over a decade and now being further developed for a more complex world.

Business Process Outsourcing:
The IT Enabled Services-Business Process Outsourcing (ITES-BPO) providers need to deliver strategic, sustained business value while managing risks. The ISO/IEC 30105 series was developed to improve consistency, delivery quality and predictability in the delivery of ITES-BPO services. The standards aim to provide clear return on investment for customers and service providers.


Want to get involved?

Standards are developed by the people who need them – that could mean you.


Technical committees include experts from both standards and industry and these experts are put forward by ISO’s national members. If you want to help shape future standards in your field, contact your national member:






Want to see related ISO pages?

If you want to dive deeper into the topic check out this links

Our page on iso.org

Who develops ISO standards?