Why should service management be taught in the university undergraduate programs?
Sandra Whittleston, a lecturer at UK's Open University, writes a compelling argument that undergraduate (and graduate) students in technology-based programs would greatly benefit from exposure to international standards as well as foundational service management information. Today's workforce needs to be prepared for the digital age -- not only to engage digitally, but also to manage, develop and lead digital programs. Click here to read the full article.