Saturday 14th October 2023 marks 'Worlds Standards Day', and to mark this occasion, we are delighted to publish this paper from Dolf van der Haven that answers a question we are often asked.
"Can I get an ISO/IEC 20000-1 Certification with Exclusions?"
The short answer to this question is: no, you can’t.
ISO/IEC 20000-1:2018 states in clause 1.2 the following:
“Exclusion of any of the requirements in Clauses 4 to 10 is not acceptable when the organization claims conformity to this document, irrespective of the nature of the organization.”
As with any question and answer, there are nuances that a simple 'no' cannot cover; read on to see some examples of where an answer consisting of more than 'no' applies.
Read on here: The SMS and Exclusions.