Infographic for ISO/IEC TS 20000-5

ISO/IEC 20000-5 - Implementation guidance for ISO/IEC 20000-1, was released in early 2022. This document provides implementation guidance around the requirements from ISO/IEC 20000-1. Moving beyond the guidance of ISO/IEC 20000-2, this document provides guidance from world-wide experts who have implemented service management systems (SMS). Part 5, describes two different implementation options, of which the organization can incorporate into their plans for a SMS. This infographic provides a high-level overview as well as exceptional detail around the many elements of implementation project: what requirements should be addressed first, second, or..., viewing maturity of the SMS, and common roadblocks to a successful SMS...and how to overcome them. To download the infographic, click here.

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