One question we are often asked is:
"Can we automate the Service Management System whilst respecting ISO standards"?
Our committee member and Service Management expert, Dolf van der Haven, delivers fantastic answers to this question in the enclosed article.
Automation is most often used to replace manual human effort in tasks that are repetitive or have simple steps.
Automating these tasks allows people to focus on more value-added activities that need intelligent decision-making or have a level of complexity that computers cannot reliably handle.
In this article, our committee member and Service Management expert, Dolf van der Haven, discusses how SMS automation and ISO standards can be applied harmoniously to deliver value to you and your organisation.
To learn more, click here: The Service Management System and Automation