How do AI and a service management system (SMS) work together? Read the article from Dolf van der Haven to see how the SMS manages this disruptive technology.
HAL: “Dave, this conversation can serve no purpose anymore. Goodbye.”
2001, A Space Odyssey
Everybody seems to talk about using Artificial Intelligence (AI) for Service Management (especially vendors of Service Management tools), but only few people talk about Service Management of AI. What are the implications. To see the full article, click here.