ISO/IEC 20000-1 and Agile Methodologies
Two popular service management methodologies combine to deliver quality for customers.
Read the full ISO Focus article here.
This interview with Dolf van der Haven shows how ISO/IEC 20000-1:2018 and Agile methodologies can work together to create value to the customer.
There has been a strong misconception within the world of services that traditional service management and Agile methodologies are incompatible. Nothing can be further from the truth. Review the article to see how they are not only compatible but each can benefit from the other...and the biggest winner is the value creation for the consumer and the service provider!