Resources for Japanese users

Available here.

 

There are two documents included on the site:

1. A Summary of ISO/IEC 20000-1:2018

• What has been changed from previous (2011) version.
• Originally published in 4/24/2019
• Volume: 31P
   

2. Case studies related to the effective delivery of service end

• 3 case studies
• Originally published 22 Nov 2016
• Volume: 4P