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ISO/IEC 20000-1 – Implementing and Auditing the Knowledge requirement

By Lynda Cooper on
ISO/IEC 20000-1 – Implementing and Auditing the Knowledge requirement

Having trouble auditing the Knowledge requirement in ISO/IEC 20000-1? Read on!

Auditing the knowledge requirement often creates a bit of confusion or difficulty. Click here to read a paper by Lynda Cooper that clearly defines this requirement and how to address it.