Digital processes and services

ISO TC 46 SC 11 is a group that sets standards for records management. We not only define the requirements for managing records but also establish standards for processes and services that support good records management. Here are the current standards published by ISO TC 46 SC 11 to support good records management practice as outlined in ISO15489:


  • ISO 13008:2012

    Digital records migration and conversion process

  • This standard specifies the procedures and requirements for converting and migrating digital records, including the associated metadata. Its purpose is to preserve the authenticity, reliability, integrity, and usability of digital records as evidence of business transactions. It provides guidance on converting records from one format to another and migrating records between different hardware or software configurations. The standard covers various aspects such as records management requirements, organizational and business framework, technology planning, and monitoring. It also outlines the steps, components, and methodologies involved in conversion and migration, including workflow, testing, version control, and validation. Conversion and migration are separate approaches to preserving digital records. This standard helps organizations incorporate future planning for further conversion and migration of records within their enterprise electronic recordkeeping systems. Note that the standard is currently under revision since 2018 to incorporate the latest knowledge and practices.

  • ISO/TR 13028:2010

    Implementation guidelines for the digitization of records

  • This guideline provides recommendations for creating and maintaining digital records from paper or non-digital sources through digitization. It also addresses the disposal of the original records. The guideline covers best practices for ensuring the trustworthiness and legal admissibility of digitized records, accessibility of digitized records, strategies for long-term retention, and management of non-digital source records after digitization. It can be used by any organization involved in digitization projects, whether for business process digitization or legacy digitization projects for records management purposes. ISO/TR 13028:2010 complements ISO 15489-1:2001 and ISO/TR 15801:2009.

  • ISO 17068:2017

    Trusted third-party repository for digital records

This standard provides guidelines and an overview of processes for trusted third-party repositories that offer custody services for storing records on behalf of clients. Trusted Third Party Repositories ensure the integrity and authenticity of clients' digital records, making them reliable sources of evidence. The standard describes the services and processes that a provider should offer to maintain the usability of clients' digital records throughout their retention period, ensuring compliance with legal, regulatory, and business process requirements. It also outlines the criteria for trustworthiness and specifies the requirements for TTPR services, hardware and software systems, and their management.