1. Projects
  2. WG 2
  3. Ongoing

Activities and Work in Progress...

  • 20-20-20 Meeting #10

    What is the difference between a combined management system and an integrated management system? As organizations are adopting more management system standards like ISO/IEC 20000-1 (services), ISO 9001 (quality), ISO/IEC 27001 (information security) or even ISO 140001 (environment), how are they managed? This is a great question that was answered most thoroughly by Gigi Robinson, BSI Group and long-time WG2 expert.

  • 20-20-20 Meeting #9

    What's happening in SC40/WG2? We are communicating!!! This meeting highlighted our microsite (you are here but did you see all the new articles and our new Myth or Fact? corner?) and our LinkedIn page?

  • Information Technology — Service Management — Part 15: Guidance on the application of Agile and DevOps principles in a service management system

    The service management community is showing an increasing shift toward the adoption of Agile and DevOps principles. There is a misperception that Agile and DevOps principles and ISO/IEC 20000-1 requirements are mutually exclusive. ISO/IEC TS 20000-15 clearly demonstrates the compatibility between ISO/IEC 20000-1, Agile, and DevOps.

  • 20-20-20 Meeting #8

    How do artificial intelligence (AI) and a service management system (SMS) work together? Are they compatible? Do ISO/IEC 20000-1 requirements adequately manage the implications associated with AI?

  • 20-20-20 Meeting #7

    This 20-20-20 meeting focused on the future era of Service Management.

  • 20-20-20 Meeting #6

    Are Project Managers and Service Managers friends or enemies?

  • 20-20-20 Meeting

    20-20-20 Meeting: 1 February 2022

    Service disruption, IT, and innovation

  • ISO/IEC WD TS 20000-14

    ISO/IEC WD TS 20000-14 Information Technology – Service Management – Part 14: Guidance on the application of Service Integration and Management to ISO/IEC 20000‐1