20-20-20 Meeting: 1 February 2022
Service disruption, IT, and innovation
This presentation was set up by providing a short history of how service has developed and had a focus on knowledge as a commodity (information as a product). Service is the trigger for information technology, knowledge and innovation were characterized as intangible, flexible, adaptable, among others and finally linked to the organizational value chain. The global value chain is continuous and with disruption within that value chain, innovation is the result, which leads to further value development. Innovation was further discussed and linked to the ISO 56000 series.
The next 20-20-20 meeting will be held on 5 April 2022 at 1300 UTC. The topic will be announced once we receive confirmation.