Who are we ?

We are the ISO Technical Committee (TC) 176 Subcommittee (SC1) for Quality Systems. We are responsible for the development of ISO 9000 Concepts and Terminology, one of the most widely used International Standards in the world, in support of ISO 9001. SC1 provides terminology support for the ISO 9000 family of standards, harmonization of terms and definitions with other TCs and management system standards (MSS).

In addition to the defined concepts (with the terms and definitions) given in ISO 9000:2015 Clause 3 the document assists standards users, standards developers, and translators of the ISO 9000 family of standards by providing selected dictionary meanings for common words, which are used in ISO 9000:2015 and in ISO 9001:2015. If a common word is used at different locations in the text of a standard with different dictionary meanings, the relevant clauses are indicated.

ISO 9000:2015 Facts

  • It contains the technical vocabulary of the ISO 9000 family of standards.
  • Definitions are developed in accordance with ISO Directives.
  • Terms in ISO 9000 have the same meaning in all the ISO 9000 family of standards.

 

ISO 9000: Understanding ISO 9001

  • ISO 9000:2015 contains 146 concepts (with their terms and definitions).
  • ISO 9001:2015 uses 65 concepts defined in ISO 9000.
  • The terms of these concepts appear 1173 times in ISO 9001:2015.

Quality Management Principles

  • Customer focus
  • Leadership
  • Engagement of people
  • Process approach
  • Improvement
  • Evidence-based decision making
  • Relationship management

Glossary of Words

This document provides the appropriate meaning of selected words found in dictionaries used in ISO 9000:2015 and ISO 9001:2015 for the context in which they are used.

In order to gain full value from ISO 9001 it is necessary to understand the concepts behind the terms and definitions in ISO 9000 and the meaning of selected words used in the ISO 9000 family of standards listed in the glossary.

  • Provides the fundamental concepts, principles and vocabulary for quality management systems (QMS) and the foundation for  other QMS standards.
  • Provides guidance for the effective and efficient implementation of a QMS and on realizing value from other QMS standards.
  • Facilitates consistent use and application of ISO 9001 and the other standards in the ISO 9000 family of standards.

In addition to the defined concepts (with the terms and definitions) given in ISO 9000:2015 Clause 3 this document assists standards users, standards developers, and translators of the ISO 9000 family of standards by providing selected dictionary meanings for common words, which are used in ISO 9000:2015 and in ISO 9001:2015. If a common word is used at different locations in the text of a standard with different dictionary meanings, the relevant clauses are indicated.

The Glossary of words used in ISO 9000-2015 and ISO 9001-2015 can be found in the ISO/TC176 SC1 eCommittee public information folder, and on ISO.org.

 

Our products

Quality Management Systems

ISO 9000 - SC1 Quality management systems -- Fundamentals and vocabulary

Vocabulary and Glossary Use

Glossary of Words

Guidance material for the crafting of words, terms and definitions

  • Framework for a clear understanding for the ISO 9000 family of standards
  • Seminar on Terminology Work
  • Vocabulary and Glossary Use
  • Guidelines for Concept Definition Writing
  • Fundamentals of Quality Management Systems
  • Fundamental Concepts
  • Quality Management Principles

Services and Activities

  • Assisting in the crafting of definitions of concepts for TC176 documents
  • Maintaining the Glossary – Guidance on selected words used in the ISO 9000 family of standards
  • Liaising with other bodies to harmonize terms and definitions
  • Managing definitions for concepts in TC 176 documents for consistency and to facilitate their translation
  • Conducting seminars and making material available, e.g. on words, terms, definitions, frameworks
  • Maintaining the intellectual integrity of the TC 176  standards

Want to get involved?

Standards are developed by the people who need them – that could mean you. Technical committees include experts from both standards and industry and these experts are put forward by ISO’s national members. If you want to help shape future standards in your field, contact your national member