Who are we ?
We are the ISO Technical Committee (TC) 176, Quality management and quality assurance, Subcommittee (SC3) Supporting Technologies. We are responsible for developing and updating a series of supporting standards for the ISO 9000 family of standards.
Our mission is:
The goal of SC3 is to develop and maintain a portfolio of supporting technology standards that provide guidance to enable organizations to improve their performance and thereby benefit from the implementation of a robust quality management system.
Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Quality management - Customer satisfaction - Guidelines for monitoring and measuring
Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions
ISO 10009 - SC3
Quality Management -- Guidance on quality tools and techniques for ISO 9001
ISO 10010 - SC3
Quality Management -- Quality Culture -- Guidance to people engagement
ISO 10012 - SC3
Measurement management systems -- Requirements for measurement processes and measuring equipment
Guidelines for quality management system documentation
Quality management -- Guidelines for realizing financial and economic benefits
Quality management -- Guidelines for competence management and people development
Guidance on statistical techniques for ISO 9001
Quality management -- Guidelines on people involvement and competence
ISO 10019 - SC3
Guidelines for the selection of quality management system consultants and use of their services
Quality management systems — Organizational Change Management — Process Reference Model
Want to get involved?
Standards are developed by the people who need them – that could mean you. Technical committees include experts from both standards and industry and these experts are put forward by ISO’s national members. If you want to help shape future standards in your field, contact your national member