ISO 41015:2023 Facility management – Influencing organizational behaviours for improved facility outcomes
This document gives guidance on how an FM organization can influence organizational behaviours to achieve improved facility outcomes, including how it can engage, empower and influence users, service providers and other interested parties with one another for improved outcomes and user experience while interfacing with the built environment.
Consequently, and simultaneously, these behaviours can be harnessed to contribute to the achievement of the demand organization’s objectives and goals in an organizational sense, regardless of the type of organization or built environment involved. This is the fundamental link to the role of FM as defined in ISO 41001.
This document is intended to build upon the requirements of ISO 41001, which adheres to the Plan-Do-Check-Act methodology.
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