ACTIVE TC176 SC3 PROJECTS

ISO/CD 10008
Quality management — Customer satisfaction — Guidance for business-to-consumer electronic commerce transactions

ISO/AWI 10009
Quality management — Guidance for quality tools and their application

ISO/CD 10010
Quality management — Guidance to evaluate and improve quality culture to drive sustained success

ISO 10012:2003
Measurement management systems — Requirements for measurement processes and measuring equipment

ISO/AWI TS 10020
Quality management systems — Organizational change management — Process reference model