ISO/IEC 19770-1:2017

IT asset management — Part 1:IT asset management systems — Requirements


IT Asset Management (ITAM) is defined as all of the infrastructure and processes necessary for the effective management, control and protection of IT assets within an organization throughout all stages of the life cycle.

ISO/IEC 19770-1 specifies the requirements for the establishment, implementation, maintenance and improvement of a management system for ITAM, referred to as an “IT asset management system” (ITAMS). As a Management Systems Standard, ISO/IEC 19770-1 is based on the Plan-Do-Check-Act cycle. The Standard also specifies (in normative Annex A) 15 ITAM process areas that are expected within organizations, and suggests (in informative
Annex B) three tiers for their recommended implementation order: Trustworthy Data, life cycle Integration, and Optimization. The standard is designed to enable an organization to align and integrate its ITAM system with related management system requirements, for example those specified by ISO/IEC  27001 and ISO/IEC 20000-1.

To preview, please click here.