ISO 9001 Auditing Practices Group
Welcome to the website of the ISO 9001 Auditing Practices Group.
This website has been established as an on-line source of papers and presentations on auditing QMSs. The ideas, examples and explanations given reflect the process-based approach that is essential for auditing the requirements of ISO 9001 Quality management systems - Requirements. The website is primarily aimed at QMS auditors, consultants and quality practitioners.
Feedback from users will be used by the ISO 9001 Auditing Practices Group to determine whether additional guidance documents should be developed, or if these current ones should be revised. Comments on the papers or presentations can be sent to the following email address: firstname.lastname@example.org.
The items listed under "QMS auditing topics" below have papers and presentations associated with them. Simply click on one of the links to view and download the relevant document.
The ISO 9001 Auditing Practices Group is constituted as an informal group of quality management system (QMS) experts, auditors and practitioners, drawn from the ISO Technical Committee 176 Quality Management and Quality Assurance (ISO/TC 176) and the International Accreditation Forum (IAF).
The Co-Conveners of the ISO 9001 Auditing Practices Group are Mr Fei Yang (Deputy Director, CNAS, China) and Mrs Joana dos Guimarães Sá (from IQNet - the International Certification Network).
A sister web page for the Accreditation Auditing Practices Group has been established to provide guidance to accreditation auditors.
For further information please see: An introduction to the ISO 9001 Auditing Practices Group
QMS auditing topics for ISO 9001:2015
- Adding value
- Code of Conduct and Ethics
- Cultural Aspects
- Expected Outcomes
- Technical Experts
- Two stage initial certification audit
2. Auditing General
- Added Value Audits versus Consultancy
- Audit Planning
- Audit Reports
- Audit Trail
- Auditing Digital Processes
- Deal with consultants
- Demonstrate conformity to the standard
- During disruptive events
- Effective use of ISO 19011
- Evidence collection
- Nonconformity – Documenting
- Nonconformity – Review and closing
- Remote Audits
3. Auditing to ISO 9001:2015
- Customer Communications
- Customer Complaints
- Customer Feedback
- Design and Development Process
- External providers
- Internal audit
- Internal communication
- Measurement traceability
- Monitoring and measuring resources
- Organizational Knowledge
- Policy, objectives and management review
- Risk Based Thinking
- Scope and Applicability
- Service organizations
- Statutory and Regulatory requirements
- Top management
Document Revision Status Information for all the above documents
The ISO Policy Committee for Conformity Assessment (ISO/CASCO) and the International Accreditation Forum (IAF) have developed documents relating to certification, accreditation and the auditing of quality management systems. These are available from ISO or the IAF, or from your national ISO member body or IAF member body.
© Copyright ISO & IAF – All rights reserved
21 January 2021
A new paper on auditing to ISO 9001 "During disruptive events" (e.g. during the current COVID 19 pandemic) has been added under the "Auditing General" section.
21 September 2020
The paper on "Effective use of ISO 19011" has been revised and expanded to give an overview of ISO 19011:2018. A new paper on "Auditing Digital Processes" has been published. Both can be found in "Auditing General". The paper "Electronic Documented Information Systems" has been removed as its former content is now covered by the papers on "Auditing Digital Processes" and "Remote Audits".
19 July 2020
The paper on "Processes" has been revised to follow the audit process and auditors' point of view as well as to make it more concise and clear. The papers on "Internal Audit" and "Internal Communication" have been edited to update their references. All 3 papers can be found in the section on "Auditing to ISO 9001:2015".
Translations of some of the APG's papers can be found at:
( ver: Documentos Información Pública)
Useful web sites:
http://www.iaf.nu/ for the International Accreditation Forum (IAF)
http://www.iso.org/ for the International Organization for Standardization (ISO)
https://committee.iso.org/home/tc176sc2/ for ISO/TC 176, Sub-committee no.2, Quality Systems (ISO/TC 176/SC 2)
Abbreviations and Definitions
On this website the following abbreviations are commonly used:
Auditee = the organization being audited
CAB = Conformity Assessment Body
NCR = Non-conformity report
QMS = Quality management system
The contributions on this website have not been subject to an endorsement process by the International Organization for Standardization (ISO), ISO Technical Committee 176 or the International Accreditation Forum (IAF).
The information contained on this website is available to the public for educational and communication purposes and the ISO 9001 Auditing Practice Group does not take responsibility for any errors, omissions or other liabilities that may arise from the provision or subsequent use of such information.
The material on this website is subject to ISO and IAF copyright – All rights reserved
Therefore and unless otherwise specified, no part of these ISO / IAF publications may be reproduced or utilized (including reproduction in whole or in part to another Internet site), in any form or by any means, electronic or mechanical, including photocopying, microfilm, scanning, etc., without permission in writing from the publishers.
Requests should be addressed to:
ISO Copyright Office
1, Ch.de la Voie-Creuse
Case postale 56
CH-1211 Geneva 20
Fax +41 22 749 09 47