ISO/IEC TS 30105-6:2021 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 6: Guidelines on risk management
See www.iso.org/standard/81167.html
ISO/IEC TS 30105-6:2021 is a Technical Specification that provides guidance for ITES-BPO organizations to improve their risk management practices by providing sound principles for effective risk management. The guidelines in this document elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services. Effective risk management helps ITES-BPO organizations to perform well in an environment of uncertainty.