ISO/IEC 30105-1:2024 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 1: Process reference model (PRM)
The ISO/IEC 30105 series specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service providers. ISO/IEC 30105-1:2024 specifies the process reference model (PRM). It contains process definitions across the lifecycle described in terms of process context, purpose and outcomes, together with a framework defining relationships between the processes.
This document is a revision of ISO/IEC 30105-1:2016. The main changes are listed below:
- add two new tactical enablement processes, TEN9 (Communication management) and TEN10 (Documentation management);
- processes (e.g. context, purposes, and outcomes) have been realigned to reflect updates in other standards.
The revision improves the adaptability of lifecycle process requirements for ITES-BPO organizations.