ISO/IEC JTC 1/SC 40/WG 3
ISO/IEC JTC 1/SC 40/WG 3 is the working group assigned by ISO/IEC JTC 1/SC 40 for the development of IT-enabled services-Business process outsourcing (ITES-BPO) standards including ISO/IEC 30105. WG 3 is also responsible for developing other documents to adapt to the industrial dynamics of ITES-BPO.
About ISO/IEC 30105 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes
ISO/IEC 30105 is the first international standard for the IT-enabled services–business process outsourcing, abbreviated as ITES-BPO.
It was published in November 2016 by ISO/IEC JTC 1/SC 40 (IT Service Management and IT Governance). ISO/IEC 30105 consists of the following five parts:
- ISO/IEC 30105-1 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 1: Process reference model (PRM)
- ISO/IEC 30105-2 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 2: Process assessment model (PAM)
- ISO/IEC 30105-3 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 3: Measurement framework (MF) and organization maturity model (OMM)
- ISO/IEC 30105-4 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 4: Terms and concepts
- ISO/IEC 30105-5 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes – Part 5: Guidelines