Find all the benefits of the adoption of the ISO/IEC 30105 Information technology
IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes ISO/IEC 30105 (all parts) specifies the lifecycle processes requirements involved in the ITES-BPO industry. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services.
The document:
—Provides an overarching standard for all aspects of ITES-BPO industry from the view of the service provider that performs the outsourced business processes. This is applicable for any ITES-BPO service provider providing services to customers through contracts and in industry verticals;
—Covers the entire outsourcing lifecycle and defines the processes that are considered to be good practices;
— Enables risk determination and improvement for service providers performing outsourced business processes. It also serves as a
process reference model for service providers;
— Focuses on IT-enabled business processes which are outsourced;
— Is generic and can be applied to all ITES-BPO services, regardless of type, size and the nature of the services delivered;
— Can lead to clear return on investment for customers and service providers through process improvement;
— Can improve consistency, quality and predictability in delivery of services by aligning to ISO/IEC 30105 (all parts).
“ISO/IEC 30105 Information technology – IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes” is available to be purchased via https://www.iso.org/.