ISO/IEC TS 20000-11:2021 Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1:2018 and service management frameworks: ITIL®
ISO/IEC TS 20000-11:2021 is a Technical Specification that provides guidance on the relationship between ISO/IEC 20000-1:2018 and a commonly used service management framework, ITIL. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000-1:2018. This revision correlates the latest version of ITIL - ITIL4 - with ISO/IEC 20000-1:2018.