ISO/IEC TS 20000-5:2021 Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1
ISO/IEC TS 20000-5:2022 is a Technical Specification that provides implementation guidance for organizations on how to implement a service management system (SMS). This document focuses on providing the key considerations and different approaches for organizations which want to plan and implement an SMS for the first time or improve an existing implementation. These organizations, also known as service providers, can provide different types of services using technology and digital information.