ISO/IEC TR 20000-5:2013 Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1 (under revision)
ISO/IEC TR 20000-5:2013 is an exemplar implementation plan providing guidance on how to implement a service management system (SMS) to fulfil the requirements of ISO/IEC 20000-1:2011. The intended users of ISO/IEC TR 20000-5:2013 are service providers, but it can also be useful for those advising service providers on how to implement an SMS
(This document has been revised as of Jan, 2022.)