Information technology — Service management — Part 15: Guidance on the application of Agile and DevOps principles in a service management system
This document is intended to assist users in relating the requirements specified in ISO/IEC 20000–1:2018 to the principles and practices of two frequently used software and service development frameworks, Agile and DevOps. Organizations can refer to this guidance as a cross-reference between the frameworks to help them plan, implement and improve a service management system (SMS).
See: ISO/IEC TS 20000-15