ISO/IEC TS 20000-16:2025 Guidance on sustainability within a service management system based on ISO/IEC 20000-1 has published!
This document provides guidance for sustainability within a service management system (SMS). Sustainability actions can span across diverse areas, including eco-responsibility, eco-labelling of products and services, moving to net zero greenhouse gas (GHG) emissions (i.e. negating the amount of greenhouse gases produced by human activity), social responsibility, circular economy, long-term viability and organizational culture change to deal with the present and prepare for the future. As sustainability is applied to an SMS, this guidance will focus on the three sustainability dimensions (environmental, social, and economic) and not the specific actions to support sustainable operations (e.g. eco-responsibility, GHG). An SMS aligned to the sustainability strategy of the organization extends the focus from service resilience to sustainable service delivery and operations.
The full standard can be purchased here.