Standardization in the field of “transaction assurance in e- commerce related upstream/downstream processes”, including the following:

  • Assurance of transaction process in e-commerce (including easier access to e-platforms and estores);
  • Protection of online consumer rights including both prevention of online disputes and resolution
  • process;
  • Interoperability and admissibility of inspection result data on commodity quality in cross-border e-commerce;
  • Assurance of e-commerce delivery to the final consumer.

Quick links


ISO standards under development *

under the direct responsibility of ISO/TC 321


Participating members


Observing members

* number includes updates

Reference Title Type
ISO/TC 321/SG 1 Survey Working group
ISO/TC 321/SG 2 Future work Working group
ISO/TC 321/WG 1 Foundations Working group
ISO/TC 321/WG 2 Framework Working group

Liaison Committees to ISO/TC 321

The committees below can access the documents of ISO/TC 321:

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 27 Information security, cybersecurity and privacy protection ISO/IEC
ISO/TC 68 Financial services ISO
ISO/TC 68/SC 8 Reference data for financial services ISO
ISO/TC 154 Processes, data elements and documents in commerce, industry and administration ISO
ISO/TC 176 Quality management and quality assurance ISO
ISO/TC 286 Collaborative business relationship management ISO
ISO/TC 289 Brand evaluation ISO
ISO/TC 290 Online reputation [STANDBY] ISO
ISO/TC 292 Security and resilience ISO
ISO/TC 324 Sharing economy ISO


Liaison Committees from ISO/TC 321

ISO/TC 321 can access the documents of the committees below:

Reference Title ISO/IEC
ISO/TC 68 Financial services ISO
Date Month Location TC/SC Note
26-3 January-February 2021 Virtual ISO/TC 321  

* Information definite but meeting not yet formally convened
** Provisional

ISO/TC 321 - Secretariat

SAC [China]

Standardization Administration of China
No. 9 Madian Donglu, Haidian District
Beijing 100088

Tel: +8610 8226 2644
Fax: +8610 8226 0660

ISO/TC 321 - Twinned Secretariat

AFNOR [France]

Association française de normalisation
11 rue Francis de Pressensé
F-93571 La Plaine Saint-Denis Cedex

Tel: +33 1 41 62 80 00
Fax: +33 1 49 17 90 00