About

Scope

Standardization in the field of excellence in service

Quick links

3

ISO standards under development *

under the direct responsibility of ISO/TC 312

16

Participating members

18

Observing members

* number includes updates

Reference Title Type
ISO/TC 312/TG 1 Communication Working group
ISO/TC 312/TG 2 Strategic Business Plan Working group
ISO/TC 312/WG 1 Principles and model Working group
ISO/TC 312/WG 2 Design of excellent services Working group
ISO/TC 312/WG 3 Metrics Working group

Liaison Committees to ISO/TC 312

The committees below can access the documents of ISO/TC 312:

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance ISO/IEC
ISO/TC 69/SC 8 Application of statistical and related methodology for new technology and product development ISO
ISO/TC 225 Market, opinion and social research ISO
ISO/TC 228 Tourism and related services ISO

 

Liaison Committees from ISO/TC 312

ISO/TC 312 can access the documents of the committees below:

Reference Title ISO/IEC
ISO/IEC JTC 1/SC 40 IT Service Management and IT Governance ISO/IEC
ISO/TC 69/SC 8 Application of statistical and related methodology for new technology and product development ISO
ISO/TC 176/SC 1 Concepts and terminology ISO
ISO/TC 176/SC 2 Quality systems ISO
ISO/TC 176/SC 3 Supporting technologies ISO
ISO/TC 225 Market, opinion and social research ISO
ISO/TC 228 Tourism and related services ISO
ISO/TC 232 Education and learning services ISO
ISO/TC 260 Human resource management ISO
ISO/TC 279 Innovation management ISO
ISO/TC 290 Online reputation ISO
Date Month Location TC/SC Note
14-18 October 2019 Chiyoda-ku (Japan) ISO/TC 312  

* Information definite but meeting not yet formally convened
** Provisional

ISO/TC 312 - Secretariat

DIN [Germany]

DIN Deutsches Institut für Normung e.V.
Saatwinkler Damm 42/43
D-13627 Berlin
Germany

Tel: +49 30 26 01-0
Fax: +49 30 26 01 12 31

Secretariat direct:

Mr Matthias Kritzler-Picht
Tel: +49 30 2601-2809
Fax: +49 30 2601-42809