ISO 24511:2007 Preview

Activities relating to drinking water and wastewater services -- Guidelines for the management of wastewater utilities and for the assessment of wastewater services

ISO 24511:2007 provides guidelines for the management of wastewater utilities and for the assessment of wastewater services.

ISO 24511:2007 is applicable to publicly and privately owned and operated wastewater utilities, but does not favour any particular ownership or operational model.

ISO 24511:2007 addresses wastewater systems in their entirety and is applicable to systems at any level of development (e.g. pit latrines, on-site systems, networks, treatment facilities).

The following are within the scope of ISO 24511:2007:

  • the definition of a language common to different stakeholders;
  • objectives for the wastewater utility;
  • guidelines for the management of wastewater utilities;
  • service assessment criteria and related examples of performance indicators, all without setting any target values or thresholds.

General information

  • Status :  Published
    Publication date : 2007-12
  • Edition : 1
    Number of pages : 59
  • :
    ISO/TC 224
    Service activities relating to drinking water supply, wastewater and stormwater systems
  • 13.060.30
    Sewage water
    External sewage systems

Buy this standard

Format Language
  • CHF178

You may be interested in:

By Maria Lazarte on
#WaterIs... standards!
What is water for you? Is it health, nature, urbanization, industry, energy, food or equality? Water is all these and more. It is sustainability, well-being and growth. This year's World Water Day, celebrated on 22 March, invites us to think about what water means to each of us, and how it contributes...
What users think - ISO guidelines keep water flowing
Access to water is a basic human right. So says the United Nations whose ambitious Millennium Development Goals aim to improve access to drinking water and wastewater services throughout the world by 2015. Supporting this endeavour, ISO has developed a series of standards on drinking water and wastewater...
By Bruno Tisserand, Jacobo Sack, Thomas Zenz & Yaron Ben-Ari on
Attention water utilities! - Future ISO guidelines for crisis management
While water is vital for life, in many countries there remains a lack of knowledge about the crisis management of drinking water and wastewater services. To address this issue, ISO is preparing globally applicable guidelines to ensure water utilities respond successfully to any crisis situation – the...
By Tetsuya Mizutani on
Japan Earthquake - Could better crisis management and ISO 24511 wastewater guidelines have helped?
At 14:46 on 11 March 2011, the Great East Japan Earthquake hit the largest city in the Tohoku Region of Japan’s east coast. About one hour later, many houses, factories and rice paddies in the coastal area were swept away by the destructive tsunami, triggered by the offshore earthquake. 704 people were...
By Maria Lazarte on
The water challenge –“ How ISO standards help
ISO’s solutions for addressing vital global water challenges are the subject of a new brochure, ISO & water. The four-page document provides a concise overview of International Standards available and how they can help.

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)

Keep up to date with ISO

Sign up to our newsletter for the latest news, views and product information