ISO 18091, Quality management systems - Guidelines for the application of ISO 9001 in local government, has been published. Material to support the publication and encourage its use is available, ISO 18091 Revision Overview and ISO 18091 Publication Announcement.
ISO 18091 is the first ISO standard directed at the public sector that gives guidelines for the implementation of ISO 9001 in local government, taking account of the context in which it operates. It has been updated to include the requirements of ISO 9001:2015 for quality management systems and a series of annexes to help users get the most out of the standard, including a diagnostic methodology for local authorities to evaluate the scope and maturity of their processes and services.
