Key areas for consumers
ISO/IEC Guides prepared by COPOLCO
ISO/IEC Guide 14, Purchase information on goods and services intended for consumers
ISO/IEC Guide 37, Instructions for use of products by consumers
ISO/IEC Guide 41, Packaging – Recommendations for addressing consumer needs
ISO/IEC Guide 46, Comparative testing of consumer products and related services – General principles
ISO/IEC Guide 74, Graphical symbols – Technical guidelines for the consideration of consumers' needs
ISO/IEC Guide 76, Development of standards for services – Recommendations for addressing consumer issues
ISO/IEC Guide 50, Safety aspects – Guidelines for child safety
ISO/IEC Guide 51, Safety aspects – Guidelines for their inclusion in standards
COPOLCO is also contributing to ISO/IEC Guide 71, Guidelines for standards developers to address the needs of older persons and persons with disabilities.
Examples of consumer participation and member case studies
ISO has created a directory of case studies that show how members are involving consumers in their work.
There is also a publicly-accessible information area where members share resources on a range of topics including privacy in the digital economy, ethical use of data, uses of Artificial Intelligence and enabling consumer participation.