Access consumer publications and presentations and information on COPOLCO events, or download a list of consumer standards published by ISO.

Key areas for consumers

Key areas programme 
Key areas Annual Report 

ISO/IEC Guides prepared by COPOLCO

ISO/IEC Guide 14, Purchase information on goods and services intended for consumers
ISO/IEC Guide 37, Instructions for use of products by consumers
ISO/IEC Guide 41, Packaging – Recommendations for addressing consumer needs
ISO/IEC Guide 46, Comparative testing of consumer products and related services – General principles
ISO/IEC Guide 74, Graphical symbols – Technical guidelines for the consideration of consumers' needs
ISO/IEC Guide 76, Development of standards for services – Recommendations for addressing consumer issues
ISO/IEC Guide 50, Safety aspects – Guidelines for child safety
ISO/IEC Guide 51Safety aspects – Guidelines for their inclusion in standards

COPOLCO is also contributing to ISO/IEC Guide 71, Guidelines for standards developers to address the needs of older persons and persons with disabilities.

Many of these belong to a collection of publicly-available Guides.​ Learn more about ISO Guides.

Examples of consumer participation and member case studies

ISO has created a directory of case studies that show how members are involving consumers in their work.

There is also a publicly-accessible information area where members share resources on a range of topics including privacy in the digital economy, ethical use of data, uses of Artificial Intelligence and enabling consumer participation. 

Getting started - About ISO/COPOLCO
A brief overview of the role, activities and added value of the ISO Committee on consumer policy (ISO/COPOLCO), and how to get involved in ISO’s work to engage the consumer’s point of view in standards and policy development.
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Consumers and standards: Partnership for a better world
Learn how consumers can engage in standards with this free online tutorial
Involving consumers - Why and how
This brochure provides national standards bodies and other standards development organizations with practical guidance on achieving consumer participation in standardization. It covers why and when to engage consumers, the added value of their participation, how to organize it effectively and what it …