Standards to help tourism recover post COVID-19
The ISO member for Spain, UNE, has developed national guidance to reinvigorate one if its most important sectors after an extended lockdown.
Abstract Preview
This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.
The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.
General information
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Status : PublishedPublication date : 2020-04
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Edition : 1Number of pages : 29
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- ICS :
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Services for consumers
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Leisure and tourism in general
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