Abstract Preview

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.

ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.

ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.


General information

  • Status :  Published
    Publication date : 2018-04
  • Edition : 4
    Number of pages : 59
  • :
    ISO/TC 176/SC 2
    Quality systems
  • 03.120.10
    Quality management and quality assurance

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