Anyone who has received an inaccurate or late bill for their gas, electric, water, or telephone services can understand why billing is one of the main sources of customer complaints against utilities. A new ISO standard provides solutions by giving recommendations for billing practices that actually...
Network services billing -- Requirements
Buy this standard
A standard is reviewed every 5 years
Revisions / Corrigenda
Now under review
You may be interested in:
How many times have you found your bills confusing, overloaded or simply inaccurate ? Have you ever had problems paying, or been unclear about how to switch suppliers ? Billing problems are a major cause of complaints made to utilities and utility industry ombudsmen. While the market has never fully...