Abstract Preview

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.


General information

  • Status :  Published
    Publication date : 2013-02
  • Edition : 1
    Number of pages : 35
  • :
    ISO/TC 159/SC 4
    Ergonomics of human-system interaction
  • 13.180
    Ergonomics
    35.180
    IT terminal and other peripheral equipment

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