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ISO 24511:2007 provides guidelines for the management of wastewater utilities and for the assessment of wastewater services.

ISO 24511:2007 is applicable to publicly and privately owned and operated wastewater utilities, but does not favour any particular ownership or operational model.

ISO 24511:2007 addresses wastewater systems in their entirety and is applicable to systems at any level of development (e.g. pit latrines, on-site systems, networks, treatment facilities).

The following are within the scope of ISO 24511:2007:

  • the definition of a language common to different stakeholders;
  • objectives for the wastewater utility;
  • guidelines for the management of wastewater utilities;
  • service assessment criteria and related examples of performance indicators, all without setting any target values or thresholds.


General information

  • Status :  Published
    Publication date : 2007-12
  • Edition : 1
    Number of pages : 59
  • :
    ISO/TC 224
    Service activities relating to drinking water supply, wastewater and stormwater systems
  • 13.060.30
    Sewage water
    93.030
    External sewage systems

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