ISO 23592:2021

Service excellence — Principles and model

This document specifies service excellence terminology, principles and model to achieve outstanding customer experience and sustainable customer delight. It does not focus on the provision of basic customer service but on the provision of excellent service.

This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

ISO/TS 24082:2021

Service excellence — Designing excellent service to achieve outstanding customer experiences

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.

ISO/TS 23686:2022 ”Service excellence - Measuring service excellence performance“

This document specifies metrics and methods of measuring service excellence performance. It provides a set of approaches that can be used to measure service excellence performance, particularly those factors with the greatest impact on improving outstanding customer experiences and customer delight.

It covers all the four dimensions and nine elements of the service excellence model described in our basic standard ISO 23592:2021.

ISO TS 24082:2021

Service Excellence - Design of Excellent Services to achieve Outstanding Customer Experiences

This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations.