ISO 22320:2018 Security and resilience — Emergency management — Guidelines for incident management
Enabling effective coordination when incidents occur.
Why it matters
Incidents and emergencies require organizations to make decisions quickly, share information effectively and coordinate resources across multiple stakeholders. ISO 22320 provides guidance for managing these activities in a consistent and effective way.
What the standard covers
ISO 22320 provides guidance on:
- Incident management principles
- Command, control and coordination
- Information management
- Resource management
- Multi-organizational cooperation
Who should use it
The standard is relevant for organizations that need to coordinate people, information and resources during incidents and emergencies. This includes:
- Emergency management organizations
- Public authorities and emergency services
- Critical infrastructure operators
- Healthcare, utility and transport providers
- Organizations involved in incident response and coordination
What it helps you do
- Improve incident coordination
- Clarify roles and responsibilities
- Strengthen information sharing
- Manage resources effectively
- Enhance cooperation across organizations
How it fits into the ISO/TC 292 portfolio
ISO 22320 is a foundational emergency management standard within the overall ISO/TC 292 portfolio. It complements ISO 22324 (Public Warning), ISO 22361 (Crisis Management), ISO 22398 (Exercises) and ISO 22301 (Business Continuity), helping organizations strengthen resilience before, during and after disruptive events.
About this edition
ISO 22320:2018 is the second edition of the standard and replaces ISO 22320:2011. The 2018 edition updates and strengthens guidance on coordination, information sharing and multi-organizational cooperation.