Enabling effective coordination when incidents occur.
Why it matters
Incidents and emergencies require organizations to make decisions quickly, share information effectively and coordinate resources across multiple stakeholders. ISO 22320:2018 Security and resilience — Emergency management — Guidelines for incident management provides guidance for managing these activities in a consistent and effective way.
What the standard covers
ISO 22320 provides guidance on:
- Incident management principles
- Command, control and coordination
- Information management
- Resource management
- Multi-organizational cooperation
Who should use it
The standard is relevant for organizations that need to coordinate people, information and resources during incidents and emergencies. This includes:
- Emergency management organizations
- Public authorities and emergency services
- Critical infrastructure operators
- Healthcare, utility and transport providers
- Organizations involved in incident response and coordination
What it helps you do
ISO 22320 helps organizations to:
- Improve incident coordination
- Clarify roles and responsibilities
- Strengthen information sharing
- Manage resources effectively
- Enhance cooperation across organizations
How it fits into the ISO/TC 292 portfolio
ISO 22320 provides a key foundation for effective incident management.
About this edition
This is the second edition of the standard and replaces ISO 22320:2011. The 2018 edition updates and strengthens guidance on coordination, information sharing and multi-organizational cooperation.