WG 15 – Accomodation

ISO/DIS 22483 - Tourism and related services -- Accommodation: Hotels -- Service requirements.

Tourism industry is facing big changes and big challenges very fast. With so many people currently travelling around the world, the idea of devising one single service provision quality standard which could be applied to hotel accommodation through the world for the benefit of all stakeholders (tourists, governments, travel professionals, tourist industry itself…) has arisen.


This document establishes quality requirements and recommendations for hotels, regardless of their classification and category, regarding staff, service, events, entertainment activities, security and safety, maintenance, cleanliness, supply activities and guest satisfaction. 

 

ISO/WD 21620 - Tourism and related services- Heritage Hotels

Nowadays, ‘Heritage Hotels’ are growing in terms of both tourism demand and supply sides in such a way that attracts the attention of cultural tourists to choose them as the preferred accommodation as well as hotel investors and developers.


This document intends to protect and prevent the destruction of historical buildings. The criteria determined in this standard will help the operators of heritage hotels provide services to the interested customers (mostly cultural tourists) in a historical environment. 
This standard includes requirements and recommendations related to facilities, equipment and service provision.

 

ISO/NP 18513 - Tourism services - Hotels and other types of tourism accommodation - Terminology

Mar de Miguel Colom
Mar de Miguel Colom
Convenor - Working Group 15 Accomodation
SPAIN
María Cruz Cadiz
María Cruz Cadiz
Project Leader of ISO 22483
ICTE