ISO 9004

ISO 9004:2009, Managing for the sustained success of an organization - A quality management approach provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.

What is new ?

ISO 9004 is being revised by WG25 from ISO/TC 176/SC 2

At its meeting in November 2015, WG25

  • held a workshop and brainstorming session to group elements of potential contents into common themes
  • held discussions to define the preliminary structure of the future edition of the standard
  • agreed that the standard should contain an evaluation tool against its own recommendations, and that this should be developed concurrently with the main body of the standard.
  • established a team to look into different evaluation approaches.

WG25 successfully achieved the development of its design specification and recommended a 3 year development programme for the revision to the standard. Both the design specification and the 3 year development programme were approved later by ISO/TC 176/SC2.

The WG has put forward proposals for a change to the title and scope of the standard.

ISO Store

ISO 9004:2009
Managing for the sustained success of an organization - A quality management approach

 

Mr Charles Corrie (UK)
Mr Charles Corrie (UK)
Secretary ISO/TC 176/SC 2

Ms Tian Wu (China)
Ms Tian Wu (China)
Co-Secretary ISO/TC 176/SC 2